FAQs

How long does shipping take?

Shipping times varies by locations. These are our estimates:

United States - Canada                                                     7 - 15 business days

Europe                                                                               10 - 18 business days

*This doesn't include our 2-5 days for processing time*  

Can I cancel my order?

We are only able to cancel orders within the first 24 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.

However, we always want to help so please drop us an email (with your order number) to  support@soflexx.com and we’ll try our best to get your order cancelled for you.

If we’re lucky enough to cancel that in time, we’ll process your refund right away.

I submitted the wrong shipping address. What can I do? 

If you made a mistake while submitting your shipping address, simply send us your complete name, order number and the proper address where you wish to receive your order and we will be happy to make the necessary changes for you.

You have to send us the email before the order has processed (normally the day after you have completed your order). If you fail to do so, the package will be sent to the first address you have given us. 

Why is something missing from my order?

If you ordered more than one product, it’s very likely that they will arrive separately as our products are made by various partners. If you happen to receive just a part of your order, stay calm, the rest is on its way!

Damaged or incorrect products. 

If you receive a damaged item you must notify us within 7 days of delivery for a replacement item or a refund to be issued. It is the customers' responsibility to inspect all deliveries within 7 days of delivery. Any damages resulting in customer cutting package with scissors will not be replaced. 

If you have received an incorrect item in your order, please contact us at support@soflexx.com so we can get a replacement package out to you as soon as possible.